This support is a crucial component of NGN for all ICT
equipment and system integration deployed by us. An in-house developed
computerized Warranty Tracking System logs customer's equipment
serial number ID for instant information on the warranty status of the
equipment enabling swift and efficient service action. Customers can log in
to Repair Status to check online the status of repair by inserting
the Job No. issued to them by our Technical Service Desk on receipt of their
equipment for repair. In addition, our customer can also check online their
order status by entering their Supply Order Number in our Check Order
Status Menu. All of these services for our customers are available under
heading Customer Care online in our web.
By arrangement with principal companies NGN Technologies
Pvt. Ltd. provides local warranty, parts replacement and repairs to ensure
ICT infrastructure downtime is minimal with a minimum loss on work productivity.
This support is provided on-site for equipment and ICT infrastructure deployed
within Thimphu, Phuentsholing and Gelephu. All other locations are serviced on
a quarterly basis or carry-in to NGN Technologies Pvt. Ltd. Service Centers
in Thimphu, Phuentsholing and Gelephu. The support can also be availed through
online telephone, e-mail and remote management facility as per details below:-
Head Office, Thimphu.
Name: Namgay Zam Tel :
+975-2-350179 (D) 350333, Ext.205 Mobile # +975-17993184 Fax:
+975-2-350108 E-mail ID: firstname.lastname@example.org
Branch Office, Phuentsholing.
Maya Ghalley Tel : +975-5-252784, Ext. 13 Mobile # +975-17487103 Fax:
+975-5-252999 E-mail ID: email@example.com
Branch Office, Gelephu.
+975-6-252263 Mobile # +975- 17444548 Fax: +975-6-251350 E-mail ID: firstname.lastname@example.org