Post Sales Support

This support is a crucial component of NGN for all ICT equipment and system integration deployed by us. An in-house developed computerized Warranty Tracking System logs customer's equipment serial number ID for instant information on the warranty status of the equipment enabling swift and efficient service action. Customers can log into Repair Status to check online the status of repair by inserting the Job No. issued to them by our Technical Service Desk on receipt of their equipment for repair. In addition, our customer can also check online their order status by entering their Supply Order Number in our Check Order Status Menu. All of these services for our customers are available under heading Customer Care online in our web.

By arrangement with principal companies NGN Technologies Pvt. Ltd. provides local warranty, parts replacement and repairs to ensure ICT infrastructure downtime is minimal with a minimum loss on work productivity. This support is provided on-site for equipment and ICT infrastructure deployed within Thimphu, Phuentsholing and Gelephu. All other locations are serviced on a quarterly basis or carry-in to NGN Technologies Pvt. Ltd. Service Centers in Thimphu, Phuentsholing and Gelephu. The support can also be availed through online telephone, e-mail and remote management facility as per details below:-

Head Office, Bhutan:

Name: Jangchuk Dema

Tel: +975-2-350179 (D) 350333

Ext.205 E-mail

Branch Office, Phuentsholing:

Name: Pema Choden

Tel : +975-5-252784, Ext. 13

Mobile # +975-17487103    Fax: +975-5-252999


Branch Office, Gelephu:

Name: Rajesh Gurung

Tel: +975-6-252263

Mobile # +975- 17444548    Fax: +975-6-251350