Our Service Desk is our quick response to our
IT service management (ITSM) to our customers.
It is a Single Point of Contact (“SPOC”) to meet the communication needs
of our customers who run business-critical operations on IT infrastructure built
A service Hot
Line 350179 directly lands on our Service Desk Representative who is our
central point of contact between our technical team and our customers.
Our technical support is organized on 4 Tiered
International Support Model which follow the Level 1 (L1); Level 2 (L2); Level
3 (L3) and Level 4 (L4) structures. Our common support structure, however,
revolves around the aforementioned L1 to L3 technical support where all
incidents are resolved. Rarely an
incident is required to escalate to L4.
At L4 the Company CEO personally takes the ownership for the swift
resolution of the incident.